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People riding e-scooters

E-Scooter Trial

The City of Perth has an E-Scooter Share Scheme (ESS). 

We’ve partnered with Beam Mobility and Neuron Mobility (Australia) to trial the scheme for the next two years. 

Members of the public will be able to hire an e-scooter from more than 80 sites across the City. 

The scheme will give people an alternative way to get around, keeping with the City’s desire to remain one of the most liveable cities in the world. 

How to use the e-Scooters

Simply download an app and follow the instructions, our partners have everything you need:

Where can you ride the e-scooters?

  • Footpaths, bicycle paths and shared paths
  • Local roads without a centre line or median strip, with a speed limit of 50km/h or less
  • Bicycle lanes (on roads with a speed limit of 50km/h or less)

Where can’t e-scooters go?

  • There are some no-ride zones where e-scooters can’t go, including the Hay and Murray Street malls, Forrest Place, or off-paths in our parks
  • No-ride zones can change due to road works and events
  • View the most up-to-date information on no-ride zones on the Beam and Neuron apps

Basic e-scooter rules

  • Riders must be over 16 years old to hire an e-scooter
  • Watch your speed – 10km/hr on footpaths and 25km/hr elsewhere
  • Riders must wear a helmet
  • Be respectful of pedestrians and other path users
  • Make sure you return your scooter to a dedicated parking area

The complete list of rules is available on the Road Safety Commission website.

Report an issue

Beam and Neuron are responsible for all aspects of their operations. Any issues can be reported directly through their apps, 24 hours a day.

Any illegal or unsafe use of e-scooters should be reported to WA Police. 

Dedicated parking sites

Riders must return their e-scooter to a mandatory designated parking station. These locations are available within the provider apps. 

View the Road Safety Commission’s Let’s roll together, safely campaign.

 

 

 

Frequently Asked Questions

  • What are the hours of service?
    E-scooters are available to hire 24 hours a day/7 days a week in most parts of the City. Use of the e-scooters will be restricted in Northbridge from 7pm to 6am on Friday and Saturday nights. Beam and Neuron will provide 24/7 customer support.
     
  • Why has the City of Perth decided to trial an E-scooter Share Scheme (ESS)?

    The City of Perth is always striving to be a more sustainable place to live, work and visit. E-scooters are an enjoyable and more environmentally-friendly way for residents, workers and visitors to get around the City. 

    The City has partnered with Neuron Mobility Australia and Beam Mobility to run the ESS in the City on a two-year trial.

  • What do I do if there’s an issue with my e-scooter?
    You need to contact the e-scooter provider, they are responsible for the ongoing maintenance of the e-scooters and delivering the service. Both providers can be contacted for support through their apps.
  • How can I contact Beam or Neuron?

    If you have any questions about the scheme please contact Beam or Neuron’s customer service teams through their apps, websites or by phone, or email. 

    If you have any concerns regarding poorly parked e-scooters, user behaviour, and incidents associated with the ESS please contact the provider customer service by phone or email. 

    Beam Mobility 
    Phone: 1300 507 676 (our customer support is available 24/7) 
    Email: teamsupportau@ridebeam.com
    Website: www.ridebeam.com/help 

    Neuron Mobility (Australia) Pty Ltd 
    Phone: (08) 7744 3122 - available 24/7
    Email: perthsupport@neuron.sg
    Website: www.rideneuron.com

  • Costs to ride

    For the most up-to-date pricing and promotions, please check the Beam and Neuron apps which can be downloaded via the websites above and the App Store or Google Play.

  • Do I have to wear a helmet?

    Yes. E-scooter riders must follow the regulations under the WA Road Traffic Code 2000 which makes it mandatory to wear a helmet. These rules are enforced by the Western Australia Police Force.

    E-scooters are equipped with helmets for use. Helmets must be secured using built-in locks after each ride to avoid theft or loss.

    For a full list of rules to follow when riding an e-scooter in Perth visit the WA Government, Road Safety Commission website.

  • Where can e-scooters be used?

    E-scooters can be ridden on footpaths and shared paths.

    They can also be ridden on roads without a centre line or median strip, with a speed limit of 50 km/h or less.

    They may be ridden in bicycle lanes, but only on roads with a speed limit of 50km/h or less.

    Geofencing is used to prevent the operation of e-scooters in designated no-ride zones such as the Hay and Murray Street Malls and Forrest Place, and to limit their speeds in designated locations.

    Geofencing can temporarily allow or block the operation of the ESS during events, hotspots or near nightclubs and bars on certain nights of the week.

    The complete list of rules is available on the Road Safety Commission website here.
  • Can I ride through the Northbridge Entertainment Precinct at night?

    While most parts of the Northbridge Entertainment Precinct are accessible for e-scooter riders at all times, there are extra restrictions in place for Friday and Saturday nights.

    No e-scooters are permitted in the areas highlighted in orange on the map below on Friday and Saturday nights from 7pm to 6am. This means e-scooters also can’t be parked in designated parking zones within the precinct during the restricted hours.

    No e-scooters are permitted in the area highlighted in red at any time.

     

    ESS northbridge map updated March 23

  • How fast are riders allowed to ride?
    • 10km/hr on footpaths and while riding over pedestrian crossings
    • 25km/hr elsewhere

    ESS e-scooters are programmed so they cannot travel faster than 25km/h as outlined under the WA Road Traffic Code 2000. Their speed may be limited in designated zones using geofencing.

     
  • Am I covered by rider insurance?
    Operators provide Personal Accident Insurance for all riders, and Third-Party Accident Insurance coverage for third-party personal injuries and property damage, subject to policy terms that can be found on the Operators' websites. Riders must not break the law (such as not wearing a helmet or riding underage) to have the benefit of this insurance.

    For more information on Neuron’s policy visit https://www.rideneuron.com/ride-insurance-anz/

    For more information on Beam's policy visit https://www.ridebeam.com/rider-insurance

    City of Perth will respond to feedback and questions regarding the e-scooters via email at info@cityofperth.wa.gov.au  or call on 08 9461 3333.
     
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