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The City of Perth is committed to supporting people at risk of, or experiencing homelessness. The City is focused on the need to connect people who require access to crisis support and accommodation options to the appropriate support service. Sleeping rough is only one component of the broader term of ‘homelessness’, where associated or perceived matters are often linked.

On 30 July 2019, City of Perth Commissioners endorsed an Interim Homelessness Plan.

The plan has 5 key priority areas;

  • The improved coordination of services;
  • The implementation of an assertive outreach service;
  • The expansion of existing day centres operating hours to 7am -7 pm, 7 days per week;
  • The establishment of a safe shelter outside of the core retail area of the CBD with integrated provision of support services; and
  • The establishment of a low barrier/low threshold social housing options within the City.

This action plan includes a 12-month trial to assist in the coordination of homelessness support services and goodwill groups providing service delivery in the inner city.

  • Who to contact

    It is important to decouple these perceptions with the actions and behaviours of any person, and to inform the correct authority so the specific matter can be addressed, where:

    • Information on how the City of Perth is assisting homelessness and where local government fits into the overall architecture of homelessness, and assistance with the Homelessness Services Accreditation Process – to be reported to the City of Perth on 9461 3333 and assisted by Community Development.
    • Littering and blocking walkways or thoroughfares (including blocking via begging) - to be reported to the City of Perth on 9461 3333 and assisted by the Rangers.
    • Cleanliness, urination and smells – to be reported to the City of Perth on 9461 3333 and assisted by Waste and Cleansing (noting public urination is an offence and if witnessed, is a WA Police matter).
    • Anti-social behaviour, alcohol and drugs, intimidation, public disturbance, appearance of mental health, assault or threats – to be reported to WA Police on 131 444 or 000 for emergencies. (You can also report matters anonymously via Crime Stoppers on 1800 333 000 or seek assistance from City Watch Surveillance Centre on 9461 6611 or 9461 6666 for emergencies).
    • Volunteerism, community goodwill, donations and other pathways to help – to contact peak bodies Volunteering WA, WACOSS, Shelter WA or a not-for-profit organisation.

    The City of Perth supports the WA Alliance to End Homelessness and their 10-year strategy to end homelessness in Western Australia. The City of Perth is in collaboration with State Government, Department of Communities, WA Police, local government authorities, peak bodies, not-for-profit organisations, faith based and goodwill groups, and the whole of community to work together and strategically align to ending homelessness.

    If you currently need assistance regarding homelessness or accommodation please visit AskIzzy or ERConnect for support or Entrypoint for accommodation. The following sections provide detail on homelessness initiatives.

  • Accreditation of Homeless Services in the Public Realm

    The Accreditation Process of Homeless Services in the public realm 12-month trial commenced in February 2020. The City continues to work with providers and goodwill groups working in the public realm to become accredited service providers at Moore Street Accreditation site. It aims to coordinate groups and services providing support to people experiencing homelessness within the City of Perth to;

    • improve accessibility to essential services;
    • ensure safe standard of services delivery;
    • reduce duplication of services provided;
    • identify gaps in service;
    • and best utilise the sectors’ finite resources.

    A person experiencing homelessness can accesses food, health services, hygiene services and donations of essential items at one place, one time. The single site of service delivery and standard time of delivery improves accessibility for people who are experiencing homelessness, as previously there were multiple service sites, at different times and on different days. Currently Moore Street supports services throughout the week, excluding Saturdays.

    To access the Accreditation Application form for Homeless Services in the Public Realm please visit the (accreditation homepage link). The City will support applications that do not duplicate existing service delivery at the Accreditation Site, Moore Street.  

    If you currently experiencing or at risk of homelessness and require support or accommodation please visit Entrypoint.

  • Homeless services in the inner city

    The City of Perth has a comprehensive understanding of available support services within the city. The Homeless Services in the Inner-City brochure was developed to assist people experiencing homelessness, or those at risk of experiencing homelessness, to access support services available to them.

    The brochure is updated annually and includes information on crisis assistance, where to find free and low-cost meals, pathways to employment, counselling and legal services. The brochure can be ordered by completing the Homeless Services in the Inner-City order form and returning to

    To add your organisation’s services and contact details to the brochure, please contact Community Services via

  • Homeless Connect Perth

    Homeless Connect Perth is an annual event providing essential services to people experiencing homelessness or at risk of homelessness. Delivered by Volunteering WA in partnership with the City of Perth, this one-day event connects government, community and business sectors, and volunteers to provide valuable support services to people experiencing or at risk of homelessness. 

    For other information please contact Community Services on 08 9461 3333 or

  • Rough Sleeper Count

    The City of Perth undertook a count of people sleeping rough within its boundaries on Tuesday 17 March 2020 between 1am and 3am. Point-In-Time Counts, alternatively referred to as Street Counts are a measure of the number of people on sleeping rough on a specific day (the point in time reference).

    The City of Sydney and other Australian capital cities have been conducting rough sleeper counts for several years using a methodology which allows for consistent data collection and for this data to be compared with previous counts.

    The City is planning its next Rough Sleeper Count for October 2020.

  • Project Zero and the By Name List

    The City supports the ‘By Name List’ and the Project Zero which align with the WA State Government’s Housing First Initiative.

    The ‘By Name List’ used by Project Zero team, records up-to-date information about the number of people experiencing homelessness in the community and tracks their movement in and out of homelessness. By knowing people by name and what supported they require, the sector can target direct initiatives to support out homelessness. Through current data, bottlenecks in the system can be identified, and shared programs can be used to address these.

    Project Zero is a collaboration of organisations working together to end homelessness in the Perth metropolitan area. The approach aims to achieve ‘functional zero’ for rough sleeping in a city using a combination of quality real-time data and service coordination. Functional zero is achieved where there are enough services, housing and crisis beds for everyone who needs them. As a result, homelessness is rare and for those that experience it, it is short-lived and one-off.

For other information please contact Community Services on 08 9461 3333 or