Complaint Form Submission

Thank you for submitting your complaint.

After lodging your complaint, you will receive an acknowledgement between two and seven business days.

You can track the status of your complaint by getting in contact with our Customer Experience Team. Please note that if an investigation into a complaint involves a process under the Public Interest Disclosure Act 2003 (WA) or the Corruption, Crime and Misconduct Act 2003 (WA), we may not be able to share details with you while the investigation is ongoing.

Depending on the complexity of the issues raised by the complaint or any requisite legal framework, we will aim to resolve your complaint within twenty working days.